The location of each course is stated in the course description and in the confirmation and reminder emails. Most face-to-face courses take place at IT Services, 13 Banbury Road, however, locations do vary so please do make careful note of the location of the course you are attending. Online courses are usually delivered via Microsoft Teams but other platforms may be used. This will be advised at the time of booking.
Courses start promptly at the advertised time. If a participant is delayed we ask that they contact the IT Learning Centre Courses Office (email@example.com) to advise us. If a participant arrives late and is unable to fully participate in the course, refunds are not issued. For face-to-face courses, participants are expected to arrive at the venue 15 minutes prior to the start time to ensure there is sufficient time to book in. Admittance to a course may not be possible for late arrivals if this will disrupt the course for the other candidates and/or cause additional calls on the teacher's time. For online courses, participants are expected to join the session 5 minutes before the start of the session and to have completed any pre-course activities and installed software if required so that they are ready to learn.
If a participant is unable to stay for the duration of the course this must be discussed with the teacher. Refunds are not issued if a participant does not stay for the duration of the course.
Refreshments and lunch
Refreshments and lunch are not provided unless stated. There is however a refreshment area close to the Thames Suite teaching rooms at IT Services where there are hot and cold drinks and snack vending machines. Facilities at other training venues vary. For more information please contact the training provider.
Note: no eating or drinking (other than water) is permitted in the Thames Suite teaching rooms or in Bodleian Libraries' training rooms.
We cannot accept responsibility for any items lost or mislaid on University premises. Any items found in the course registration area or Thames Suite rooms will be taken to lost property at Reception.
Computers and Software
For face-to-face courses, unless stated in the course description, each participant will be provided with a computer with appropriate software and settings. If students are required to bring their own laptop/install software this will be stated in the course description.
For courses where a class computer is provided, we recognise that participants may prefer to bring their own computer; no reduction in the course fee is given should participants choose to use their own computer. Please see our BYOD guidelines.
For online courses, participants need to provide their own computer with any software required for the course installed.The ITLC is not responsible for supplying the software or installing the software onto the participants' computer.
For multi-session courses, participants must attend all sessions. Refunds are not issued for any missed sessions of a multi-session course. We cannot provide recordings of a course if a participant misses a session (doesn’t attend or cancellation).
Cancellation of a course place by a participant
If at any stage a participant finds that they cannot attend a course the course place must be cancelled. Note: Different policies apply to Digital Skills and ITTS courses. Please read the relevant section.
Digital Skills Courses
Ideally, at least three full working days’ notice should be given as this gives another applicant enough notice to attend. Course places must be cancelled online
Even if a participant finds they cannot attend at the last minute, they must still contact the Courses Office as we can often still fill the place. In these circumstances, please contact us.
For Digital Skills courses, the refund policy is as follows:
Where notice of cancellation is received we will refund the course fee as follows.
Note: the periods reference the day on which we receive your notification of cancellation.
||% of refund
|More than 14 days before the start date
|7-14 days before the start date
|Less than 7 days before the start date
On receipt of your cancellation, we calculate whether you are eligible for a refund. If so, a refund will be issued. Refunds will be issued within 28 working days of the cancellation, by the method that was used to make the booking. This refund policy applies to all methods of payments - cards, purchase orders and journals/internal transfers.
If a participant fails to attend a course then the course fee will remain payable in full and no refund will be given.
Payment is required by the cut-off date (as advised in course description and email). If a cancellation is received by the cut-off date, a full refund will be issued. After the cut-off date, refunds cannot be made. Refunds cannot be made for non-attendance, partial-attendance or late cancellations.
Cancellation of a course by the course provider
On occasion, unforeseen circumstances may require IT Learning Centre or Bodleian Libraries to cancel a course. In such circumstances, the course providers will give as much notice as possible and endeavour to organise another course date. If this is not possible or if the new date is not convenient for a participant any fees paid will be refunded in full, but no compensation will be paid for any additional costs incurred.
Transfers and Substitutions
Transfers and substitutions are not possible. Participants should cancel a place and rebook (see above for the refund policy).
Record of Attendance
An online record of course bookings is available in My Dashboard in CoSy.
A certificate of attendance is usually emailed to the participant after the course. Certificates are not normally issued for courses run by the Bodleian Libraries. The certificate of attendance can be used as part of an attendee’s personal development portfolio as a record of skills development.
Certificates for multi-session courses will be emailed after the final session. Participants must attend all sessions to be eligible for a certificate.
It is the responsibility of course participants to ensure that records of their course attendance are obtained before they leave the University as it is not always possible to supply these retrospectively.
Replacement Course Attendance Certificates
Replacement certificates can usually be provided if the appropriate records are still available. The IT Learning Centre may charge for each replacement certificate. Enquires for replacement certificates will be answered within 5 working days of the request.