Cancel a place

Please notify us immediately if you cannot attend a course as there is often someone on a waiting list.

You can cancel your course place at any time. However, the date when you cancel your place will determine if you are eligible for a refund. Please see our refund terms and conditions.

You can cancel your course in two ways:


The most efficient way to cancel your booking is using the online course booking system (CoSy).

Follow the steps below:

  • Use the CANCEL button to login to CoSy and see a list of all your courses.
  • Find the course(s) you wish to cancel and select Cancel
  • Select the reason for the cancellation from the menu
  • Click Confirm to cancel your booking
  • Your booking record will be updated

By email

Email us at giving:

  • The name of the course
  • The date of the course
  • The reason for cancelling


If you have questions about cancelling a course, please check our Managing your booking Frequently Asked Question page.

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IT Services

The IT Learning Centre is part of Customer Services at IT Services